- ► Proficient in providing exceptional technical support on-site, phone, live chat, and email channels.
- ► Experienced in troubleshooting various technical issues including network connections, setting up new user accounts and adept at providing prompt and efficient resolution to user issues.
- ► Skilled in recording, tracking, and escalating incidents via ticketing systems for efficient resolution.
- ► Strong ability to work effectively in a team and independently.
- ► Maintains up-to-date knowledge on the latest technologies and advancements in the industry.
May 2023 - Present
- ► Installation, maintenance, and support of software applications, ensuring their smooth operation and adherence to security protocols.
- ► Built default computer configuration and reduced imaging time by 75%
- ► Performed routine maintenance 60% of campus computers, printers, projectors, and cameras used in classroom
- ► Resolved 95% of hardware and software issues on Windows and Linux for faculty, students, and staff within SLA
- ► Maintained 100+ computers and other hardware to optimize performance and security as per IT standards
Co Lead
August 2023 - Present
- ► Organized and hosted events to promote Google technologies and build a community of developers
- ► Collaborated with other members to plan and execute events
- ► Developed and maintained a website for the club
- ► Created and managed social media accounts for the club
- ► Provided technical support for the club
Frontend Developer
June 2023 - September 2023
- ► Collaborated with a team of 5 to build the front end of a hackathon event website using Next.js framework, ReactJS, and Typescript
- ► Utilized the Tailwind CSS’s responsive utility class to quickly style components, remove unused CSS styles and create a clean, responsive design that works across multiple screen widths
- ► Leveraged lightweight Particle.js Javascript library to customize animated background
- ► Made API calls using Axios library within useEffect hooks and mapping the response to component state